DesignToday.eu fully guarantees the quality of its services and products.
Customers can however assert their disclaimer right. OWO ITALIA SRL provides all the assistance required to explain how to return a product.
If for any reason clients are not satisfied with an order, the item(s) can be returned within 30 days for a merchandise exchange or refund or store credit.
1. Clients must e-mail firstname.lastname@example.org within 30 days from the delivery date to request a Return Authorization Number (R.A.N.). This e-mail must include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is for a size/merchandise exchange or refund.
2. Returns for refund or partial refund (for item exchange of lesser value than the returned merchandise) are at the client’s expense : shipment and return import fees (where applicable) will be deducted from the refund.
4. Returns must arrive within 14 days from receiving the R.A.N.
Return Terms and Conditions
• The returned item(s) must be in the same condition as sent, and must be returned in these boxes which cannot be used, damaged or altered in any way.
• In the case of defective or incorrect merchandise, clients must follow the instructions above. Designtoday.wu reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
• All authorized returned merchandise is subject to re-entry inspection at the sole discretion of Designtoday.eu.
• designtoday.eu reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, DESIGNTODAY.EU will deduct a 10% administrative/re-stocking fee from the refund.
for further information contact us phone +39 0587618191 fax +39 0509335209
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